Saj Bread Return Policy (UAE)

Thank you for shopping with Saj Queen Bakery ! We strive to provide high-quality products and ensure a satisfying experience for all our customers. If you are not completely satisfied with your purchase, please review our return policy below:

### 1. Eligibility for Returns

We accept returns only under the following conditions:

- Product is Defective or Damaged: If the bread is found to be defective or damaged upon delivery or at the time of purchase, we will gladly accept a return or provide an exchange.

- Incorrect Order: If the wrong item was delivered or an incorrect order was processed, we will accept returns or offer an exchange.

### 2. Non-Returnable Products

Unfortunately, for reasons related to health and safety, all food items, including bread and other baked goods, are non-returnable unless the product is defective, damaged, or incorrect as mentioned above.

### 3. Return Process

- Contact Us: To initiate a return, please contact us within 24 hours of receiving your product. You can reach us at SajqueenBakery@gmail.com

- Provide Details: When contacting us, please provide your order number, the product in question, and a description or image of the issue.

- Approval: Once your return request is received and approved, we will either issue a refund, provide an exchange, or offer a store credit.

### 4. Refund Policy

- Refunds will be processed to the original payment method and may take up to 7 business days to reflect in your account.

- If a refund is issued, only the cost of the affected product will be refunded. Delivery charges are non-refundable unless the return is due to a fault on our part.

### 5. Exchanges

- We offer exchanges for faulty or incorrect items. Please contact us within 24 hours of receiving the item, and we will arrange for the exchange of the product.

### 6. Delivery Issues

In the case of delivery issues, such as late or missed deliveries, please contact us within 24 hours. We will make every effort to resolve the issue, though returns may not always be possible in such cases.

### 7. Contact Information

For any inquiries or to initiate a return, please contact us at:

- Email: Sajqueenbakery@gmail.com

- Phone: 0555104455

- Website: www.sajqueen.com

Thank you for choosing Saj Bread! We appreciate your business and will continue to work hard to offer fresh, high-quality products.